Terms of Service

Agreement and arbitration notice

These Terms of Service are a binding agreement between you and Truth Group, doing business as "ZipISA," and govern your use of zipisa.com, the ZipISA app, and related services.

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Please read the dispute section carefully. It requires binding individual arbitration and waives class actions and jury trials except where the Terms say otherwise.

1. The Services

ZipISA provides software for licensed real estate professionals that checks ZIP availability, identifies seller-intent prospects, runs automated outreach, summarizes replies, and routes confirmed appointments to your calendar.

Outreach is conducted by an automated AI assistant (the "AI ISA") under its own identity. The AI ISA does not use your name, likeness, or contact details in its outreach. Your identity and contact or calendar details are introduced only after a homeowner expresses interest and a meeting is scheduled.

ZipISA is a tool only. It is not your broker, employee, or compliance advisor, and it does not guarantee replies, appointments, listings, closings, or income.

2. Eligibility and accounts

• - You must be at least 18 years old, be a licensed real estate professional or otherwise lawfully authorized to conduct the outreach you configure, and have authority to enter these Terms.
• - You must provide accurate, current account information and keep it updated.
• - You are responsible for activity under your account and for keeping your login credentials and connected tools secure.
• - Notify support@zipisa.com promptly about unauthorized use. ZipISA may refuse, suspend, or terminate accounts at its discretion.

3. Plans, billing, free setup period, and cancellation

Current plans and prices are shown on zipisa.com. Outreach volumes are targets, not guarantees, and may vary by territory and data availability.

New subscriptions include a 3-day free setup period. During that period, your payment method is authorized but not charged while ZipISA provisions your AI ISA instance and ZIP-code territory.

If you cancel before the end of the 3-day free setup period, you are not charged. Unless you cancel before it ends, your paid subscription begins automatically and your payment method is charged.

Because ZipISA provisions and reserves resources on your behalf during setup, First month is non-refundable once charged and fully earned, except where required by law.

• - Monthly plans renew automatically each month at the then-current price until cancelled. After the first month, the plan is month-to-month with no lock-in, but partial months are not refunded.
• - Annual plans are charged in full after the free setup period. If you cancel within 14 days after the annual charge, you receive a refund of the annual amount paid less the standard monthly rate for your tier.
• - After that 14-day cancellation window, the annual term is committed, prepaid, and non-refundable except where required by law.
• - Subscriptions auto-renew until cancelled, and you authorize ZipISA and Stripe to charge your payment method on a recurring basis.
• - ZipISA may suspend or terminate the Services if payment fails or a balance is overdue.

4. Cancellation and Refund Policy

The Cancellation and Refund Policy is incorporated into these Terms and controls billing disputes, refunds, and chargebacks.

If you cancel during the 3-day free setup period, there is no charge. If you cancel after the free setup period on a monthly plan, the first month is non-refundable and later months remain month-to-month with no lock-in.

For annual plans, the 14-day cancellation window applies only after the annual charge posts, and the standard monthly rate for the first month is deducted from any refund.

You agree to contact support@zipisa.com before initiating a chargeback or payment dispute. Filing a chargeback for a charge that is valid under the Policy is a breach of these Terms and may result in suspension, termination, and immediate acceleration of amounts owed.

5. Acceptable use

• - Do not use the Services to send unlawful, misleading, harassing, deceptive, defamatory, or discriminatory communications.
• - Do not use the Services to contact people you know or should know have opted out, are on suppression lists, or have not been lawfully sourced for outreach.
• - Do not upload, target, or contact people in violation of fair housing, anti-discrimination, telemarketing, anti-spam, privacy, or real estate advertising laws.
• - Do not resell, sublicense, scrape, export, copy, or transfer homeowner data except for your own legitimate real estate business as permitted by ZipISA.
• - Do not reverse engineer, interfere with, overload, or attempt unauthorized access to the Services.

6. Outreach, compliance, and shared responsibility

ZipISA sends commercial communications on your behalf, but compliance is shared responsibility.

• - ZipISA sends outreach from its infrastructure under the AI ISA identity, includes sender identification, automated-assistant disclosure where required by law, a valid physical mailing address, and unsubscribe or STOP mechanisms.
• - You remain responsible for the lawfulness of your outreach program as you configure it, including compliance with CAN-SPAM, TCPA, state texting and telemarketing rules, Do-Not-Call obligations, fair housing laws, privacy laws, and real estate licensing or advertising rules.
• - You acknowledge that automated cold email and SMS outreach can carry legal risk and that ZipISA is not your legal or compliance advisor.

7. Homeowner and lead data

Homeowner and lead data made available through ZipISA is licensed to you solely for your legitimate real estate business purposes.

You must handle that data in accordance with applicable privacy laws and the ZipISA Privacy Policy, honor opt-out requests, and not retain the data after termination longer than permitted by law.

Data is provided "as is." ZipISA does not guarantee accuracy, completeness, homeowner intent, or conversion results.

8. Intellectual property and feedback

The Services, software, designs, workflows, and ZipISA brand assets are owned by ZipISA or its licensors and are protected by intellectual property laws.

ZipISA grants you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription as permitted by these Terms.

If you send feedback or suggestions, you grant ZipISA a perpetual, royalty-free, worldwide license to use them without compensation or obligation.

9. Third-party services

The Services may integrate with third-party tools such as calendar links, booking providers, hosting services, data vendors, analytics tools, and Stripe for payments.

Those services may have their own terms and privacy practices, and ZipISA is not responsible for them.

10. Disclaimers and no results guarantee

The Services are provided "as is" and "as available" to the fullest extent permitted by law, without warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted performance.

Any examples, projections, testimonials, or revenue illustrations are illustrative only and are not guarantees of leads, appointments, listings, closings, or income.

11. Limitation of liability and indemnification

To the fullest extent permitted by law, ZipISA and its owners, officers, employees, and suppliers are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill.

ZipISA's total aggregate liability for all claims arising out of or relating to the Services will not exceed the amount you paid ZipISA during the three months preceding the event giving rise to the claim.

You will defend, indemnify, and hold harmless ZipISA and its owners, officers, employees, and suppliers from claims, damages, losses, liabilities, and expenses arising out of your use of the Services, your outreach content or targeting, your violation of these Terms, or your violation of applicable law.

12. Termination and changes

These Terms apply while you use the Services. You may stop using the Services and cancel at any time.

ZipISA may suspend or terminate access at any time, with or without notice, including for non-payment or suspected violations of these Terms.

ZipISA may modify the Services or these Terms from time to time and will update the "Last updated" date when changes take effect.

13. Governing law and dispute resolution

These Terms are governed by Wyoming law, without regard to conflict-of-laws rules.

Before starting arbitration, you agree to attempt informal resolution by contacting support@zipisa.com for at least 30 days.

If a dispute is not resolved informally, it will be resolved by binding individual arbitration administered by a recognized arbitration provider under applicable rules, rather than in court, except for small claims or limited injunctive relief described in the Terms.

You and ZipISA waive any right to participate in class actions or jury trials. You may opt out of the arbitration agreement within 30 days of first accepting these Terms by emailing support@zipisa.com with the subject line 'Arbitration Opt-Out.'

14. General terms

• - These Terms and the Privacy Policy are the entire agreement between you and ZipISA regarding the Services.
• - You may not assign these Terms without ZipISA's consent. ZipISA may assign them in connection with a merger, acquisition, financing, or asset sale.
• - If any provision is unenforceable, the remaining provisions remain in effect.
• - ZipISA's failure to enforce a provision is not a waiver.
• - You consent to receive notices and records electronically.

15. Contact

Truth Group (d/b/a ZipISA)

1309 Coffeen Avenue, STE 1200

Sheridan, WY 82801, United States

support@zipisa.com